{"id":215,"date":"2024-12-02T11:19:54","date_gmt":"2024-12-02T11:19:54","guid":{"rendered":"https:\/\/gopacs1.wpenginepowered.com\/?page_id=67"},"modified":"2026-02-13T12:10:42","modified_gmt":"2026-02-13T11:10:42","slug":"contact","status":"publish","type":"page","link":"https:\/\/www.gopacs.eu\/en\/contact\/","title":{"rendered":"Contact"},"content":{"rendered":"<section class=\"form-complex mb-24 md:mb-40 contact-form \">\n    <div class=\"relative form-top !pb-0 bg-primary-light\" style=\" padding-top:var(--wp--preset--spacing--80); padding-bottom:var(--wp--preset--spacing--80);  \">\n        <div class=\"container relative\">\n            <div class=\"grid lg:grid-cols-12\">\n                <div class=\"lg:col-span-5\">\n                    <div class=\"content content--extra\">\n                        <div class=\"content    \">\n                    <h1 class=\" \">Contact<\/h1>\n            <p>Contact us if you have any questions or need more information about our products. You can also check the <a href=\"https:\/\/www.gopacs.eu\/en\/glossary\/\">glossary<\/a> and the answers to <a href=\"https:\/\/www.gopacs.eu\/en\/frequently-asked-questions\/\">frequently asked questions<\/a>.<\/p>\n\n    <\/div>\n                    <\/div>\n\n                                            <div class=\"mt-10\">\n                                                            <div class=\"flex flex-col md:flex-row gap-3 md:gap-6 py-4 md:py-8 first-of-type:pt-0 pb-4 border-b border-neutral-300 last-of-type:border-none\">\n                                    <strong class=\"w-full md:w-[166px] text-sm leading-5\">Technical support application<\/strong>\n                                                                            <a href=\"mailto:servicedesk@gopacs.eu\" class=\"w-[calc(100%-166px)]\">servicedesk@gopacs.eu<\/a>\n                                                                    <\/div>\n                                                            <div class=\"flex flex-col md:flex-row gap-3 md:gap-6 py-4 md:py-8 first-of-type:pt-0 pb-4 border-b border-neutral-300 last-of-type:border-none\">\n                                    <strong class=\"w-full md:w-[166px] text-sm leading-5\">General questions<\/strong>\n                                                                            <a href=\"mailto:info@gopacs.eu\" class=\"w-[calc(100%-166px)]\">info@gopacs.eu<\/a>\n                                                                    <\/div>\n                                                            <div class=\"flex flex-col md:flex-row gap-3 md:gap-6 py-4 md:py-8 first-of-type:pt-0 pb-4 border-b border-neutral-300 last-of-type:border-none\">\n                                    <strong class=\"w-full md:w-[166px] text-sm leading-5\">Address<\/strong>\n                                                                            <span class=\"w-[calc(100%-166px)]\">GOPACS B.V., Van Asch van Wijckstraat 55, 3811 LP Amersfoort<\/span>\n                                                                    <\/div>\n                                                            <div class=\"flex flex-col md:flex-row gap-3 md:gap-6 py-4 md:py-8 first-of-type:pt-0 pb-4 border-b border-neutral-300 last-of-type:border-none\">\n                                    <strong class=\"w-full md:w-[166px] text-sm leading-5\">Chamber of Commerce<\/strong>\n                                                                            <span class=\"w-[calc(100%-166px)]\">77823680<\/span>\n                                                                    <\/div>\n                                                            <div class=\"flex flex-col md:flex-row gap-3 md:gap-6 py-4 md:py-8 first-of-type:pt-0 pb-4 border-b border-neutral-300 last-of-type:border-none\">\n                                    <strong class=\"w-full md:w-[166px] text-sm leading-5\">Information about your contract<\/strong>\n                                                                            <span class=\"w-[calc(100%-166px)]\">For questions about your contract or for more information about concluding a (modified) contract, you can contact your own grid operator.<\/span>\n                                                                    <\/div>\n                                                    <\/div>\n                                    <\/div>\n                <div class=\"lg:col-start-7 lg:col-span-6 relative\">\n                    <div class=\"bg-white rounded-lg py-3 px-6 border border-neutral-200 w-full relative form-card shadow-form top-10 md:top-20\">\n        <script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\nvar 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after:content-['\\e145'] after:font-iconRound after:text-primary after:md:text-[32px] after:text-h4 leading-8 after:inline-block group-open:after:content-['\\e15b']\">\n        <div class=\"w-[calc(100%-40px)]\">\n                <h3 class=\"text-h5 mb-0 break-words hyphens-auto \" lang=\"nl\">What does GOPACS do?<\/h3>\n        <\/div>\n    <\/summary>\n    <div class=\"px-4 pb-0 md:px-6 md:pb-0 [&#038;>.content]:w-full&#8221;>\n        <div class=\"content    \">\n                            <p>GOPACS is the joint platform of the Dutch grid operators for congestion management. We help keep the electricity grid reliable at times and locations where it risks becoming temporarily overloaded.<\/p>\n<p>We do this by deploying flexible capacity in a smart way. When grid operators expect congestion, GOPACS brings together supply and demand for flexibility. Market parties can temporarily adjust their production or consumption. Through our platform, exactly the flexibility that is needed is activated: locally, at the right moment, and without creating new bottlenecks elsewhere on the grid.<\/p>\n<p>GOPACS coordinates this process, matches bids based on real-time grid data, and always selects the most efficient solution. This creates room on the grid again, companies receive compensation for their flexibility, and the energy system remains balanced.<\/p>\n<p>In short: GOPACS connects grid operators and market parties to solve grid congestion in a targeted, transparent, and cost-efficient way.<\/p>\n\n    <\/div>\n    <\/div>\n<\/details>\n\t\t\t\t\t\t\t\t\t<details class=\"rounded border border-neutral-300 appearance-none marker:content-none group\" >\n    <summary class=\"appearance-none cursor-pointer p-4 md:p-6 flex justify-between items-center after:content-['\\e145'] after:font-iconRound after:text-primary after:md:text-[32px] after:text-h4 leading-8 after:inline-block group-open:after:content-['\\e15b']\">\n        <div class=\"w-[calc(100%-40px)]\">\n                <h3 class=\"text-h5 mb-0 break-words hyphens-auto \" lang=\"nl\">How can I best reach you?<\/h3>\n        <\/div>\n    <\/summary>\n    <div class=\"px-4 pb-0 md:px-6 md:pb-0 [&#038;>.content]:w-full&#8221;>\n        <div class=\"content    \">\n                            <p>You can reach us via the contact form on the contact page. Are you a wholesale customer or from a market party? Then you can also call your relationship manager at your own network operator.<\/p>\n\n    <\/div>\n    <\/div>\n<\/details>\n\t\t\t\t\t\t\t\t\t<details class=\"rounded border border-neutral-300 appearance-none marker:content-none group\" >\n    <summary class=\"appearance-none cursor-pointer p-4 md:p-6 flex justify-between items-center after:content-['\\e145'] after:font-iconRound after:text-primary after:md:text-[32px] after:text-h4 leading-8 after:inline-block group-open:after:content-['\\e15b']\">\n        <div class=\"w-[calc(100%-40px)]\">\n                <h3 class=\"text-h5 mb-0 break-words hyphens-auto \" lang=\"nl\">Are you also available by phone?<\/h3>\n        <\/div>\n    <\/summary>\n    <div class=\"px-4 pb-0 md:px-6 md:pb-0 [&#038;>.content]:w-full&#8221;>\n        <div class=\"content    \">\n                            <p>Unfortunately, we cannot be reached by phone. It is best to use the contact form for your questions. Because GOPACS is a partnership of the grid operators, this is the fastest way to make sure your question gets to the right person. However, you can call the relationship manager of your network operator. Here you can also ask questions about GOPACS, congestion management in general and flexible contracts.<\/p>\n\n    <\/div>\n    <\/div>\n<\/details>\n\t\t\t\t\t\t\t\t\t<details class=\"rounded border border-neutral-300 appearance-none marker:content-none group\" >\n    <summary class=\"appearance-none cursor-pointer p-4 md:p-6 flex justify-between items-center after:content-['\\e145'] after:font-iconRound after:text-primary after:md:text-[32px] after:text-h4 leading-8 after:inline-block group-open:after:content-['\\e15b']\">\n        <div class=\"w-[calc(100%-40px)]\">\n                <h3 class=\"text-h5 mb-0 break-words hyphens-auto \" lang=\"nl\">Where do I find my invoices?<\/h3>\n        <\/div>\n    <\/summary>\n    <div class=\"px-4 pb-0 md:px-6 md:pb-0 [&#038;>.content]:w-full&#8221;>\n        <div class=\"content    \">\n                            <p>Large consumers who place flex bids in the congestion portal find their bills there. Organizations that place orders through a trading platform find their invoices there.<\/p>\n\n    <\/div>\n    <\/div>\n<\/details>\n\t\t\t\t\t\t\t\t\t<details class=\"rounded border border-neutral-300 appearance-none marker:content-none group\" >\n    <summary class=\"appearance-none cursor-pointer p-4 md:p-6 flex justify-between items-center after:content-['\\e145'] after:font-iconRound after:text-primary after:md:text-[32px] after:text-h4 leading-8 after:inline-block group-open:after:content-['\\e15b']\">\n        <div class=\"w-[calc(100%-40px)]\">\n                <h3 class=\"text-h5 mb-0 break-words hyphens-auto \" lang=\"nl\">How do I sign up for an account on GOPACS?<\/h3>\n        <\/div>\n    <\/summary>\n    <div class=\"px-4 pb-0 md:px-6 md:pb-0 [&#038;>.content]:w-full&#8221;>\n        <div class=\"content    \">\n                            <p>You can sign up for a GOPACS account on this page. Would you first like to know more about participating? You can find that information here.<\/p>\n\n    <\/div>\n    <\/div>\n<\/details>\n\t\t\t\t\t\t\t\t\t<details class=\"rounded border border-neutral-300 appearance-none marker:content-none group\" >\n    <summary class=\"appearance-none cursor-pointer p-4 md:p-6 flex justify-between items-center after:content-['\\e145'] after:font-iconRound after:text-primary after:md:text-[32px] after:text-h4 leading-8 after:inline-block group-open:after:content-['\\e15b']\">\n        <div class=\"w-[calc(100%-40px)]\">\n                <h3 class=\"text-h5 mb-0 break-words hyphens-auto \" lang=\"nl\">I would like a bid contract, how do I arrange it?<\/h3>\n        <\/div>\n    <\/summary>\n    <div class=\"px-4 pb-0 md:px-6 md:pb-0 [&#038;>.content]:w-full&#8221;>\n        <div class=\"content    \">\n                            <p>You arrange a mandatory bidding contract through a CSP (Congestion Service Provider). The CSP manages participation in redispatch on your behalf and ensures that a bid is always submitted when congestion is announced.<\/p>\n<p>Together with the CSP, you agree on aspects such as:<\/p>\n<ul>\n<li>the flexible capacity you make available,<\/li>\n<li>how your installations are controlled or activated,<\/li>\n<li>and how the compensation is divided.<\/li>\n<\/ul>\n<p>The grid operator then uses the mandatory bidding contract to ensure that market participation and flexibility are available when congestion is expected. You can also become a CSP yourself. The certification of CSPs is arranged through TenneT.<\/p>\n\n    <\/div>\n    <\/div>\n<\/details>\n\t\t\t\t\t\t\t\t\t<details class=\"rounded border border-neutral-300 appearance-none marker:content-none group\" >\n    <summary class=\"appearance-none cursor-pointer p-4 md:p-6 flex justify-between items-center after:content-['\\e145'] after:font-iconRound after:text-primary after:md:text-[32px] after:text-h4 leading-8 after:inline-block group-open:after:content-['\\e15b']\">\n        <div class=\"w-[calc(100%-40px)]\">\n                <h3 class=\"text-h5 mb-0 break-words hyphens-auto \" lang=\"nl\">I want a Capacity Limitation Contract. How can I arrange this?<\/h3>\n        <\/div>\n    <\/summary>\n    <div class=\"px-4 pb-0 md:px-6 md:pb-0 [&#038;>.content]:w-full&#8221;>\n        <div class=\"content    \">\n                            <p>To arrange a Capacity Limitation Contract (CLC), you need to contact your grid operator. The contract is concluded directly between you and your grid operator.<\/p>\n<p>In the case of a CLC-A (dynamic \/ activation-based), you will register on GOPACS as part of the follow-up process. When congestion is expected, you will receive a flex message via GOPACS (possibly through your CSP).<\/p>\n<p>For a CLC-T (static \/ time-based), GOPACS does not play an active role.<\/p>\n\n    <\/div>\n    <\/div>\n<\/details>\n\t\t\t\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t<div class=\"mt-6\">\n\t\t\t\t    <a href=\"https:\/\/www.gopacs.eu\/veelgestelde-vragen\/\" class=\"btn btn--outline btn--secondary \" target=\"_self\" >\n                View all questions\n    <\/a>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"footnotes":""},"class_list":["post-215","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Contact - GOPACS<\/title>\n<meta name=\"description\" content=\"Contact GOPACS for questions about congestion management, collaboration, or participation. 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