Contact

Contact us if you have any questions or need more information about our products. You can also check the glossary and the answers to frequently asked questions.

Technical support application servicedesk@gopacs.eu
General questions info@gopacs.eu
Address GOPACS B.V., Van Asch van Wijckstraat 55, 3811 LP Amersfoort
Chamber of Commerce 77823680
Information about your contract For questions about your contract or for more information about concluding a (modified) contract, you can contact your own grid operator. A direct link to your network operator can be found in the footer of this website.

Frequently Asked Questions

What does GOPACS do?

For free market bids via redispatch, GOPACS uses orders on the existing energy market platforms ETPA and EPEX Spot. Participating parties trade electricity by placing buy orders and sell orders on a trading platform. Bids can be transacted across trading platforms. We call this Cross-Platform activation.

If congestion is expected, GOPACS calculates at lightning speed whether orders meet the following conditions: 1. Does the order include location information 2. Does it solve the congestion situation 3. Does not cause new congestion at another location in the power grid

The price difference (the spread) between the buy order and a sell order is paid by the grid operators. This creates a match between the orders on the market platform and thus solves the congestion situation.

How can I best reach you?

You can reach us via the contact form on the contact page. Are you a wholesale customer or from a market party? Then you can also call your relationship manager at your own network operator.

Are you also available by phone?

Unfortunately, we cannot be reached by phone. It is best to use the contact form for your questions. Because GOPACS is a partnership of the grid operators, this is the fastest way to make sure your question gets to the right person. However, you can call the relationship manager of your network operator. Here you can also ask questions about GOPACS, congestion management in general and flexible contracts.

Where do I find my invoices?

Large consumers who place flex bids in the congestion portal find their bills there. Organizations that place orders through a trading platform find their invoices there.

How do I sign up for an account on GOPACS?

You can sign up for a GOPACS account on this page. Would you first like to know more about participating? You can find that information here.

I would like a bid contract, how do I arrange it?

For more information and to enter into a bidding contract, please contact your grid operator. This contract is concluded directly between the grid operator and you, the customer. For more information, see the page on bid obligation contracts.

I am interested in a capacity reduction contract. How can I arrange it?

For more information and to enter into a capacity reduction contract, please contact your system operator. This contract is negotiated directly between you and your network operator.